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ARMMY PICCA

Website accessibility

Statement of non-conformity
  1. Home – Tourism
  2. Accessibility

Laval Tourisme – Tourist Office is committed to ensuring that the laval-tourisme.com website is accessible to all users, regardless of the equipment they use, their browsing methods or any disabilities they may have, in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005 on equal rights and opportunities for people with disabilities.

This accessibility statement applies to the website www.laval-tourisme.com and is valid from 21 July 2026.

This page outlines the website’s current accessibility status, ongoing initiatives and how to contact us should you encounter any difficulties.

Compliance status

The Laval Tourisme website has been found to be non-compliant with the General Framework for Improving Accessibility (RGAA Version 4.1)

To date

  • No comprehensive compliance audit, carried out in accordance with the RGAA’s official methodology, has yet been conducted
  • In the absence of such an audit, we are unable to publish a precise compliance rate
  • In the interests of transparency, the website is therefore considered non-compliant pending this audit.

An active programme to improve accessibility is underway, and a compliance audit will be scheduled.

What is digital accessibility?

At laval-tourisme.com, our aim is simple: to ensure that all visitors can access the site’s content, including those who use assistive technology. In practical terms, an accessible website is one that allows users to:

  • Navigate using a text-to-speech programme or a Braille display, used by people who are blind or partially sighted
  • Customise the display to suit their needs: enlarge text, adjust colours, improve contrast… to make reading comfortable
  • Explore the site without a mouse, using only the keyboard or a touchscreen

Digital accessibility is not just a ‘nice-to-have’: it is a commitment.

Approach and planned actions

A structured approach is being implemented to improve the website’s accessibility:

  • The Tourist Officeteam is gradually reviewing the content (text, images, links, PDF documents, etc.) to ensure it is accessible
  • A technical andfunctional accessibility audit is being carried out by a specialist service provider (covering a sample of pages and features)
  • Implementation of a prioritised action plan, based on the audit results, identifying:
    • Technical corrections to be made (code, templates, modules)
    • Changes to usability and navigation
    • Best practices to be adopted for new content
  • Ongoing collaboration with our web agency to implement the necessary fixes
  • Skills development for internal teams (copywriting, integration, visuals) to gradually produce accessible content

Content that may be inaccessible

Pending the full audit, certain elements of the website may present accessibility issues for some users. For example, these may include:

  • Images without suitable alternative text
  • PDF documents or other downloadable files (brochures, guides, forms) that are not structured for screen readers
  • Insufficient colour contrast on certain blocks of text and buttons
  • Keyboard navigation that is sometimes limited, particularly on certain menus, carousels or interactive components
  • Link or button labels that are not very clear out of context (e.g. ‘Find out more’, ‘Read more’)
  • The heading hierarchy is sometimes inconsistent, making it difficult for users of assistive technologies to navigate by headings

These issues will be analysed and rectified as and when they arise.

Continuous improvement in accessibility

Our aim is to make the laval-tourisme.com website:

  • Easier to navigate
  • Easier to read
  • And more inclusive for all audiences (residents, visitors, service providers, journalists, etc.)

Whenever there is a major change to the website (new layout, new section, redesign, etc.), accessibility will be incorporated as early as possible into the technical and editorial decisions.

Support and contact details in the event of difficulties

If you encounter an accessibility issue that prevents you from accessing information or an online service, please let us know. We will endeavour to provide you with an accessible alternative (e.g. by sending you an adapted document, or providing the information by telephone or email).

Contact us

By email info@laval-tourisme.com

By telephone on 02 43 49 46 46

By post

Laval Tourisme
84 Avenue Robert Buron
53000 Laval

In your message, please do not hesitate to specify:

  • The page or feature in question (URL if possible)
  • The type of hardware or software used (computer, mobile, screen reader, etc.)
  • The issue you have encountered

This feedback is invaluable to us in prioritising fixes.

Grounds of appeal

If you notice an accessibility issue and:

  • you have reported the issue to Laval Tourisme
  • and have not received a satisfactory response within a reasonable timeframe,

you have the option of referring the matter to the relevant authorities. In particular, you can contact:

  • The Ombudsman
    • Online: Complete the form
    • By telephone: 09 69 39 00 00
    • By post (free of charge, no stamp required): Défenseur des droits / Free reply 71120 / 75342 Paris Cedex 07
  • Or a local representative of the Ombudsman (see the directory)